Refund policy

Returns and refunds

Every Kael's Faith piece is printed after you order it. Nothing sits in a warehouse, and each item is made for one person — which means we can't resell a returned piece. Please read this before ordering.

IF SOMETHING IS WRONG WITH YOUR ORDER

If your item arrives damaged, misprinted, or is the wrong product or size compared to what you ordered, we'll replace it or refund you in full.

Contact us within 30 days of delivery with your order number and clear photos of the problem. You won't pay return shipping for a fault on our side, and in most cases you won't need to send the item back at all.

SIZING

We don't accept returns or exchanges for the wrong size. Because each piece is made to order, a returned item can't go back into stock — so please use the size guide on the product page before ordering. It's measured flat and accurate. If you're between sizes or want an oversized fit, size up.

If you're unsure, email us before you order. We'd rather answer a question than lose a piece.

CHANGE OF MIND

If you're a consumer in the EU or UK, you have a statutory right to cancel within 14 days of receiving your order.

To use it, email us within 14 days and return the item unworn, unwashed, and in its original condition. Return shipping is at your cost, and we recommend a tracked service — we can only refund items we actually receive. Once it arrives, we'll refund you within 14 days.

WHAT WE CAN'T ACCEPT

- Items that have been worn, washed, or altered
- Items returned without emailing us first
- Size-related returns outside the statutory 14-day window
- Requests made more than 30 days after delivery

HOW REFUNDS ARE ISSUED

Approved refunds go back to your original payment method. Depending on your bank, it can take up to 10 business days to appear. If it's been longer, check with your bank first, then get in touch.

LOST OR UNDELIVERED ORDERS

If tracking shows your order as delivered but it hasn't arrived, email us within 30 days and we'll investigate with the carrier. If an order is genuinely lost in transit, we'll replace it at no cost to you.

CANCELLING AN ORDER

Orders go into production quickly. Email us as soon as possible — we can usually cancel or change an order before production starts, but not after.

CONTACT

Email kaelevolves@protonmail.com with your order number and we'll get back to you within 24 hours.